SHOP SMARTER EVERY DAY

Privacy Policy

1. Information We Collect

We collect information that you provide when using our website, such as your name, phone number, email address, delivery address, and other details required to process your orders. We may also collect basic technical information such as browser type, device information, and website usage data to improve our services and shopping experience.

2. Order Information

Your information is used to process and manage your orders, confirm purchases, arrange delivery, provide customer support, and communicate important updates regarding your order. Since we offer Cash on Delivery (COD), payment details such as credit card or banking information are not collected or stored by us.

3. Delivery and Customer Support

We use your provided contact and delivery information only for order fulfillment, delivery coordination, and responding to your questions or requests. This helps us ensure that your orders are delivered accurately and that you receive proper assistance when needed.

4. Information Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While we work to maintain appropriate security practices, no method of online transmission or storage can be guaranteed to be completely secure.

5. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, and understand how visitors interact with our platform. You can manage cookie preferences through your browser settings.

6. Communication

We may contact you through phone, email, or messages regarding your orders, delivery updates, customer support requests, and important service information. Promotional communications may be sent only where applicable, and you may choose to stop receiving them.

7. Sharing of Information

We may share necessary information with trusted service providers involved in order processing, delivery, website operations, or customer support. Such information is shared only when required to provide our services. We do not sell or rent your personal information to third parties.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

9. Data Retention

We retain personal information only for as long as necessary to provide services, maintain order records, resolve customer concerns, and meet applicable business requirements. When information is no longer needed, we take reasonable steps to remove or anonymize it.

10. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable requirements. If you have questions about how your information is handled, you can contact our support team for assistance.

11. Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from children. If we become aware that information has been provided by a child without appropriate permission, we will take reasonable steps to remove it.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or business practices. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team through the contact details provided on our website.

Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, you agree to follow these Terms and Conditions. These terms apply to all visitors, customers, and users of our platform. If you do not agree with any part of these terms, please discontinue use of our website.

2. User Eligibility

You must provide accurate information and meet applicable requirements to place orders through our website. By using our services, you confirm that the details provided by you are correct and that you are authorized to make purchases.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, pricing, and availability. However, slight variations may occur due to differences in displays, product updates, or availability changes. We reserve the right to correct any errors or update product information when required.

4. Orders and Confirmation

Placing an order does not automatically guarantee acceptance. Orders are subject to product availability, verification, and confirmation. We reserve the right to cancel or refuse orders in certain situations, including incorrect information, product unavailability, or suspected misuse of the service.

5. Cash on Delivery (COD)

We provide Cash on Delivery as a payment option for eligible orders. Customers are required to provide valid contact and delivery details and make payment at the time of delivery. Repeated refusal of accepted COD orders may result in restrictions on future orders.

6. Shipping and Delivery

Delivery timelines provided on our website are estimated and may vary depending on location, product availability, and delivery conditions. We are not responsible for delays caused by circumstances beyond our reasonable control.

7. Returns and Exchanges

Returns or exchanges are available only for eligible products according to our return policy. Items must meet the required conditions, including original packaging and unused condition where applicable. Certain products may not be eligible for return due to their nature.

8. Order Cancellation

Customers may request order cancellation before the order is processed or shipped. Once an order has been dispatched, cancellation may not be possible. We reserve the right to cancel orders due to availability issues, incorrect information, or other operational reasons.

9. Pricing and Availability

Product prices and availability may change without prior notice. We attempt to maintain accurate information on our website, but errors may occasionally occur. In such cases, we may update the information or cancel the affected order after notifying the customer.

10. Customer Responsibilities

Customers are responsible for providing correct name, contact details, and delivery information while placing orders. You agree not to misuse the website, provide false information, or engage in activities that may affect the operation of our services.

11. Intellectual Property

All website content, including text, images, graphics, logos, and designs, belongs to us or respective content owners. You may not copy, reproduce, modify, or distribute website content without appropriate permission.

12. Limitation of Liability

We are not responsible for losses or damages resulting from factors beyond our control, including delivery delays, technical issues, or incorrect information provided by customers. Our responsibility is limited to providing services according to these terms and applicable policies.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction where our business operates. Any disputes arising from the use of our website, products, or services will be handled according to the applicable legal procedures of that jurisdiction.

14. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or policies. Updated terms will be published on this page with a revised date. Continued use of our website after changes indicates acceptance of the updated terms.

15. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact our customer support team through the contact details provided on our website.

Returns & Refunds

1. Return Eligibility

Returns may be accepted within the specified return period from the date of delivery, depending on the product category. Items must be unused, in original condition, and include original packaging and accessories where applicable. A valid order reference may be required to process a return request.

2. Return Request

Customers must contact our support team before returning any product. After reviewing the request, we will provide return instructions if the item qualifies under our return policy. Products sent without prior approval may not be accepted.

3. Non-Returnable Products

Certain products may not be eligible for return due to product type, hygiene considerations, customization, damage caused after delivery, or other applicable conditions. Customers are advised to review product details before placing an order.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team within the specified time after delivery. You may be required to provide order details and supporting information to help us review and resolve the issue.

5. Return Process

To request a return, contact our customer support team with your order details and reason for return. If the return is approved, follow the instructions provided by our team. Customers should ensure returned products are properly packed to prevent damage during transit.

6. Refund Policy

For eligible returns, refunds or other resolutions will be provided after the returned product is received and inspected. The method of resolution may depend on the product condition, reason for return, and applicable policies.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no online payment is collected at the time of purchase. If a refund is approved for a COD order, the refund process and method will be communicated by our support team based on the available options.

8. Exchange Policy

Exchanges may be available for eligible products depending on stock availability and product condition. Exchange requests must follow the same approval process as returns. If a replacement is unavailable, an alternative resolution may be provided.

9. Shipping Charges

Return shipping responsibilities may vary depending on the reason for the return and product category. Customers may be responsible for return shipping charges unless the return is due to an error on our part.

10. Processing Time

Return requests are reviewed within a reasonable timeframe. Processing time may vary depending on product inspection, delivery conditions, and other operational factors. We will provide updates regarding the status of your request.

11. Policy Abuse

We reserve the right to refuse returns or refunds in cases of misuse, fraudulent activity, repeated abuse of the return policy, or products returned in unacceptable condition.

12. Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes in our services or business practices. Any updates will be posted on this page with a revised effective date.

13. Contact Support

If you have questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact details provided on our website. We will assist you with your request and provide appropriate guidance.